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At Namoh Gems, we are committed to supplying genuine, high-quality wholesale products and maintaining complete transparency with our customers. Please read our Return & Refund Policy carefully before placing an order.
## 10-Day Return & Refund Policy
Products purchased through the Namoh Gems online website are eligible for return or refund within 10 calendar days from the date of delivery, subject to the terms and conditions mentioned below.
## Eligibility for Return
To qualify for a return or refund:
- The product must be unused, unworn, and in its original condition.
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The product must be returned in its original packaging along with:
- Original Invoice
- Product Certificate
- Laboratory Certificate (if applicable)
- Product Documentation
- Any accessories supplied with the product
- The returned product must be free from any damage, alteration, scratches, tampering, or signs of use.
If any certificate, invoice, or supporting documentation is missing, damaged, or misplaced, Namoh Gems reserves the right to approve only a partial refund or reject the return, depending on the assessment.
## Non-Returnable Products
The following products are not eligible for return, refund, or exchange:
- Rudraksha studded in pendants, bracelets, malas, or any customized jewellery.
- Customized, altered, engraved, or specially ordered products.
- Products made or sourced specifically against customer orders.
- Products damaged due to improper handling, misuse, or normal wear after delivery.
- Products returned without prior Return Authorization.
## Assessment of Returned Products
All returned products undergo a detailed quality inspection by our technical team before approval of any refund or replacement.
Namoh Gems reserves the sole right to:
- Accept or reject any return request.
- Approve full or partial refunds.
- Offer a replacement instead of a refund where applicable.
The company's decision after inspection shall be final.
## Non-Refundable Charges
The following charges are non-refundable:
- Shipping and courier charges
- Insurance charges
- Customs duties and import/export charges
- GST and applicable taxes (where legally non-refundable)
- Payment gateway processing charges
- Additional laboratory certification charges requested by the customer
- Any handling or packaging charges
## Return Shipping
The customer is responsible for:
- Return courier charges
- Shipment insurance
- Safe and secure packaging of the product
Namoh Gems shall not be responsible for products that are lost, stolen, damaged, or delayed during return transit.
We strongly recommend shipping the parcel through a reputed courier service with full tracking and transit insurance.
## Refund Processing
Once the returned product is received and successfully passes our quality inspection, the approved refund will be processed within 15 working days.
Refunds will be made through the original mode of payment or any other method approved by Namoh Gems.
## Returns for Wholesale (B2B) Orders
As Namoh Gems primarily deals in wholesale (B2B) transactions, returns are accepted only if they comply with the conditions mentioned in this policy.
Bulk orders, customized sourcing, or special procurement orders may have separate return terms communicated at the time of purchase.
## Physical Store Purchases
This Return & Refund Policy applies only to purchases made through the official Namoh Gems website.
Products purchased from our physical store, exhibitions, trade shows, distributors, or authorized dealers are not covered under this online Return & Refund Policy.
## Return Procedure
To initiate a return:
1. Contact our Customer Support within 10 days of delivery.
2. Share your order number, invoice, and reason for the return.
3. Our team will review your request and issue a Return Authorization (RA) if the return is approved.
4. Carefully pack the product in tamper-evident packaging with all original certificates, invoice, accessories, and documentation.
5. Insure the shipment and send it through a reputed courier service.
6. Email the courier details and tracking number to our support team.
7. Once the product is received and inspected, we will notify you regarding approval and initiate the refund or replacement, if applicable.
## Contact Us
For any questions regarding returns or refunds, please contact:
Namoh Gems
Customer Support: +91 9322790406
Email: namohgems@gmail.com
Our team will be happy to assist you with your return request.
